TVs & players

[Rhino_7]

It has to be the Roku Ultra device itself. Had mine about a week. My older Roku never had this issue. They can fix it if they want to. Not happy.

[RokuEuniceL]

Hi @Rhino_7,

Thanks for keeping us posted here in the Roku Community!

We regret to hear about this, and we'll be glad to assist. Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify) Are you getting any error messages or error codes when trying to play content?

In the meantime, you can try to update your software, restart the system, and see if it fixes the issue.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice