TVs & players

[BossLady2]

Problem with my Roku Mobile App Button's since the last update the new style on the mobile remote up, down, left, right, & OK don't work. I will try to go up and it's like I hit ok then I go back and do it again and it does it same thing over & over. It's very frustrating so you guys should just go back to making it look like the regular Roku Remote instead of the arrows!

[RokuJohnB · Accepted solution]

Hi @BossLady2,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku mobile app since the button is not working. We're happy to help. Please ensure that your Roku device or TV is connected to your network. In addition, try to uninstall and reinstall the Roku mobile app and see if that fixes the issue.

Please keep us posted on what you find out.

All the best,
John