TVs & players

[elhoyle]

I recently purchased a Phillips Roku TV. It was working fine until the Cable genie was connected with HDMI. TV is turned off. About 15 minutes later, it is back on.  I have tried all ports for the HDMI.

Please help. 

[RokuJechealR]

Hi @elhoyle,

Thanks for the first post in the Roku Community!

We apologize for the inconvenience this has caused, and we appreciate the troubleshooting steps you've taken so far. Please try to restart your Roku TV by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

If the problem still persists, please ensure that you have firmly plugged in the power cord through your wall outlet.

We hope this helps.

All the best,

Chel

[elhoyle]

TV works fine, except when I turn it off,15 minutes later,it comes back on. I have to unplug to get it to stay off 

[RokuTakashi · Accepted solution]

Thanks for getting back to us, @elhoyle

We're grateful for the additional information that you've provided to us regarding the issue you've encountered. We recommend performing a system restart as a troubleshooting step to resolve the issue. To do this, kindly navigate to Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once performed, kindly check if there are any improvements to the current situation.

Keep us posted.

All the best,
Kash