TVs & players

[Kayel123]

Most of the time on Paramount+ I've been having the same problem. It restarts from the very beginning (including ads) if I rewind, FF or skip intro.  Once in a while it will behave how it is supposed to. It's very frustrating.

[RokuTakashi]

Hi, @Kayel123 

Welcome!

I understand that you've encountered an issue with the Paramount+ rewind function. Our team is currently looking into this.

In the meantime, we'd like to request for the details below to can forward it with the team:

• Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Keep us posted.

Thanks,
Roku Community Team

[devildoc0884]

I have a TCL Roku 32” which is experiencing fast forward function sending shows back to the beginning. It only happens with Paramount+. I have uninstalled and reinstalled the app. I have factory reset the entire tv. The update on both the tv and app are the newest versions.

My TCL Roku 65” does not have this issue. Please advise…

TCL Model: 32S331

Hardware ID: 8121X

Serial Number: YK00PN924328

Software Version: 14.5

Device ID: NPT22P924328

[chdoax]

After receiving the Paramount+ App. Version: 9.8 Build: 20250407 update yesterday it was rolled back to Version 9.7 Build: 20250320 the very next day. Needless to say, it did not fix the issue.

[RokuTakashi]

Hey everyone,

Thanks for reaching out about the Paramount+ fast forward issue.

Status update for 4/24: Our team’s currently looking into it.

In the meantime, can you let us know what type of Paramount+ subscription plan you have?

Thanks for your patience—we’ll keep you posted as we learn more.

Roku Community Team

[risdnalor]

Paramount Plus app on my Roku is jacked.   If I try to skip a recap (or FF manually) it restarts the video at the beginning of the recap.

Only fix I've found is to restart the Roku device.  This works temporarily, but often I have to repeat this again - if I pause too long between videos or use a different app.  I'm not exactly sure what triggers it.

I WOULD try to uninstall and reinstall the P+ app, but for some moronic reason you have to unsubscribe from the service to be able to remove the app.

This is ridiculous and is not the case for other aps, like Netflix, for example.

Dors anyone know of a fix for either (or both) problem(s)?

Has Roku ever offered an explanation why they won't allow you to remove this app without first unsubbing?

Meh, maybe it's just time to stop using Roku ...

[chdoax]

Paramount+ with Showtime Annual Subscription with no Ads.

Even without ads, the new (current shows) run either a promo or the "This is CBS on Paramount+", "Comedy Central", etc. depending on the show you are watching. I can count on the show not remembering the progress after those type of promos play.

On the older shows such as Perry Mason, Twilight Zone, Classic Hawaii 5-0, these promos usually don't play before the episode starts and I do not have the not remembering the progress problem.

Thanks for your help.  My wife has about had it for having to watch "The Young and the Restless" each day in one sitting! Very aggravating. Especially when you're hard of hearing an if you try to rewind to hear some missed dialouge-- it starts from the beginning again!

[PJLEEDS]

Same all my apps work fine except for paramountplus. It's really irritating. 

[RokuEmmanuel-D]

Thanks for reporting this, @PJLEEDS!

Looks like you're also having an issue with the fast-forward feature on Paramount+, and we're here to help out.

Could you share the exact behavior of the issue so we can take a closer look at it?

We look forward to hearing from you!

Roku Community Team

[joelfrederick]

Subscription: Paramount Plus Limited Commercials
Device: TCL 55S403, Hardware Id: 7105S, Software version 14.5, wired to the LAN
App Version: 9.8 build 20250403

Behavior: As others have mentioned, hitting the "Skip Recap" button sends you back to the introductory commercial.   

Trying to back up a few seconds sends you back to the introductory commercial

FF from the beginning of the recap to where you tried to back up also sends you back to the introductory commercial.

Pause and resume seems to work.