That’s kind of vague so I’ll take a wild guess of: Maybe it was rewired incorrectly? Of course there are many possibilities here. For example, maybe the rewiring involved a tech visit, and maybe the tech replaced, or updated, or changed some settings in the router?
Was the wire that was cut electrical or optical? For example, I could imagine cutting a DSL or cable line sending a spike to some connected equipment. (Although it doesn’t seem likely.) I’m assuming such a thing couldn’t happen with fiber optic.
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