TVs & players

I have the same problem, suspect a software upgrade.

1 Solution

Accepted Solutions

Greetings from the Roku Community.

Thank you for bringing this to our attention. Rest assured that I will help you contact the proper support for this.

When facing issues of this nature, it is advisable to contact your TV manufacturer directly. They have expertise and responsibility for the player's hardware and can offer the best assistance in resolving the problem.

You may reach them here: ONN Support

I hope you get everything sorted out soon, and I appreciate you bearing with us in the meantime.

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

2 REPLIES 2

Please help! My Roku TV has no picture but I can still hear sound. Please help. Model number 100024699.

Greetings from the Roku Community.

Thank you for bringing this to our attention. Rest assured that I will help you contact the proper support for this.

When facing issues of this nature, it is advisable to contact your TV manufacturer directly. They have expertise and responsibility for the player's hardware and can offer the best assistance in resolving the problem.

You may reach them here: ONN Support

I hope you get everything sorted out soon, and I appreciate you bearing with us in the meantime.

Best regards,
Carly

Carly Y.
Roku Community Moderator

Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

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