TVs & players

[GJArcher]

Roku 4k ultra streaming stick

Only YouTube tells me “no connection - exit to setup”

factory reset performed

modem reset performed

app removed and reinstalled

channel cache cleared

YouTube works in my house on all of my other Roku devices

system is up to date

please advise

Greg

[easytodobetter]

@GJArcher 

Solution: Get an nvidia shield that's supported by competent developers because Roku's software has gone completely down the drain and all the employees will do is tell you to reset everything or that they're "passing it on to their team" except the team doesn't exist.

Roku's fault, and possibilities as to why:

Roku firmware bug affecting app networking
Corrupted storage location for YouTube app cache or data
Certificate validation failure inside Roku OS
Hardcoded app region lock or API endpoint change
Roku OS mishandling app permissions or sockets after update

[GJArcher]

I don’t know that I’m tech savvy enough to figure this one out. What is an Nvidia shield? 

[easytodobetter]

@GJArcher 

I was just being smart and basically saying Roku won't fix it, or they'll take eternity to do it, so a streaming device with equal or better capabilities like an nvidia shield is about the only option in the meantime.

Don't bother looking into it unless you're at your end with Roku like I am, currently dealing with 6 issues.

[atc98092]

The issue you're having isn't with Roku. YouTube is owned by Google and they provide the app. If only one app is having issues, it's not the Roku, it's the app. Roku can do nothing to fix a problem with YouTube. 

Since Google offers a competing device to Roku players, they don't seem to work too hard with issues on competing devices. But blaming Roku for this doesn't get you anywhere, as they have no control over 3rd party apps.