TVs & players

[Priyen]

I've just updated my os to 11.5.0 build 4216. For some reason I am missing the themes pack and sound options from themes menu. Can anyone help me with this? 

[Trudymae]

Mine is missing too. Went to change it back to my favorite one and it's gone. Wondering if it's a glitch.

[RokuDanny-R]

@Priyen @Trudymae 

Thanks for the post.

We would be more than happy to investigate the issue further. Can you please provide us the following information:
-Roku device model
-serial number
-device ID
(these can all be found in Settings > System > About)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[WernerHerrera]

Having same issue. 

[RokuDanny-R]

@WernerHerrera

Thanks for the post.

Can you please provide the information that I have requested in my previous post?

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny

[Priyen]

TCL Model - 75S533-CA

Roku Device Number(Hardware ID) - A120X

Serial Number - X00300d91d3J

Device ID - S05PY0C91D3J

Software Version - 11.5.0 Build 4235-88

[LoGrasso]

Any fix to this? It just happened to my tv

[Itz_Cadence]

Can I please get help. My model is E4AA55R and the theme pack isn’t showing up it’s a brand new tv I just got it a few days ago