Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sjwebb
Newbie
‎02-25-2023 06:01 PM

ONN Roku 65" TV freezes when streaming and goes back to ONN.Roku Screen

I have had TV  less then a month....from get go it freezes when attempting to stream from any app...have reset tv, modem and wireless....connects to internet but regardless of all resets continues to freeze...ONN says to contact Roku support....Roku doesn't respond

Tags (1)
0 Kudos
1 REPLY 1
Anonymous
Not applicable
‎02-26-2023 10:15 PM

Re: ONN Roku 65" TV freezes when streaming and goes back to ONN.Roku Screen

Hi @Sjwebb

Welcome to the Roku Community!

Have you tried changing the wireless broadcast channel on the router to see if you are still experiencing the same issue? Also, have you tried moving the device closer to your router to see if that helps?

Please keep us posted on how it goes!


Warm regards,
Lianna

0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!