TVs & players

[Iam1]

I have gone through the list of suggestions and nothing works. I changed my password and they notified me that a change was made. They acknowledged my name when I returned to the page. It's been hours. Will it be days before I receive an email. Also tried both email addresses. 

[RokuJanadeeK · Accepted solution]

Hi @Iam1,

Thanks for bringing this to our attention.

We believe you're in the setup process on your device. In this case, could you try to reset the device and start the activation process all over again? If you are not receiving the email to activate your Roku device during setup, we would recommend checking out the troubleshooting steps provided by our Support page here: 'How to activate or link your Roku streaming device'

If you still encounter issues after following the steps in our support article, some additional things to try are as follows:

• Try a different network, such as a mobile hotspot.
• If you use a web-based email, try checking for the Roku email using a different browser or in incognito/private mode.

Let us know if this helps.

Regards,
Janadee