Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ktmcn
Newbie
‎10-20-2024 09:00 PM

None of my apps will let me watch

Hi, I have a 43" phillips roku TV. I need help with my apps. I am not able to watch Netflix, Disney, or prime video. 

When I try to watch Netflix it says error. 

When I try to watch Disney, I can pick through whatever, but when I click on something to watch, it just loads for a bit, and then says something went wrong. Please try again later. 

When I try to use prime video, it also let's me pick something to watch, but ultimately does the same thing just loads for a while. 

I've already checked my network connection, everything is all good. 

And I've also tried again through out the day. 

If anyone can help that would be greatly appreciated. 

Tags (1)
0 Kudos
Reply
2 REPLIES 2
renojim
Community Streaming Expert
‎10-21-2024 12:05 AM

Re: None of my apps will let me watch

Try rebooting/restarting everything involved - gateway/modem/router and Roku device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎10-21-2024 11:45 AM

Re: None of my apps will let me watch

.. and note that for a Roku TV with "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.

You'll find the "System restart" option under "Settings > System > Power" for Roku TVs and some Roku streamer models.   On models without a Power option, it's under  "Settings > System".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!