Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HeyRan
Newbie
‎07-07-2023 10:35 PM

New wifi and remote not working

I stopped using my roku tv a while back because the remote wasn't working and new batteries didn't help either. Now I'm trying to use it again and connect through my phone but I recently changed my wifi router so my phone can't detect the TV. What's the best thing to do to get my TV connected to my new wifi?

Tags (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎07-07-2023 11:26 PM

Re: New wifi and remote not working

You either have to configure the new Wi-Fi to match the last network the TV was connected to (same SSID/network name and password) or get a physical remote.  There's no way to use the app until the TV and the phone are connected to the same network.  If the TV has an Ethernet connector, you may be able to use a wired connection and then use the app to get it connected to Wi-Fi.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!