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RokuArjiemar
Retired Moderator

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

Hello! @JojoBankroll,

Thanks for the post,

We have passed along your information to the appropriate Roku team to investigate further.

Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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Grahamjust
Channel Surfer

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

I am also getting sever input lag again but only on my ps5 now the Xbox is fine

 

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RokuJechealR
Retired Moderator

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

Hi @Grahamjust,

Greetings from the Roku Community!

We would recommend restarting your Roku device. Please navigate to Settings > System > Power > System Restart (if you do not see a Power Submenu, skip to the next step) and see if it helps.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Dans2525
Newbie

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

I just bought a new 6Series-75” Hisense Roku TV yesterday, tried everything to fix the input lag. Going to have to just return it tomorrow because it’s so bad, ~200ms is just insane

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Tiffbry
Newbie

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

This worked. I had a sound bar plugged up and after unplugging it the lag went away 

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Syraxiis
Newbie

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

This is still a major issue. I purchased a 40" Hisense 4Series this morning. I don't watch TV. I strictly use my TV for gaming. I hooked up my game systems to the TV and the input lag for the Xbox made it unplayable. I tried playing on my Switch and there was no controller input lag but there was obvious video stuttering.

I tried all the suggestions in this thread to try to fix it to no avail. I ended up returning the TV and purchased a different brand altogether as Ive seen other threads where this is a glaring issue with your brand. Ive had no issues with the TV brand that I swapped it out for so the issue is definitely with your TV.

Grahamjust
Channel Surfer

Re: New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

Are yall ever going to fix this stupid ass issue or at least offer refunds since you clearly don't care about fixing the issue? 

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