TVs & players

[chuck7s]

Just got a new remote and pulled the plastic and nothing works.  Not the on off or any other button.

Thanks

[RokuJohnB]

Hi @chuck7s,

Thank you for your first post here in the Roku Community!

We know the importance of having a functional Roku remote to control your Roku device. Help is here. Please check out this support article: Why is my Roku remote not working?

We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.

Best regards,
John

[makaiguy]

@chuck7s-

If "pulled the plastic" means  you pulled out the tab from the battery compartment on a Voice Remote that kept the batteries from draining during shipment, you still need to pair the Voice Remote to your Roku.

Here's a Roku article on pairing: https://support.roku.com/article/360011621473

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up.  Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.  

[chuck7s]

Doesn’t have a pairing button and instructions just said pull the tab and start using. There is no voice fy

[chuck7s]

I have been through that “article “ several times nothing remotely relevant except to identify what remote I have

[RokuJohnB]

Hi @chuck7s,

Thanks for keeping us updated!

Please be aware that we have sent you a private message here in the Roku Community.

We look forward to hearing from you soon.

Thanks,
John