Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
somerfield
Newbie
2 weeks ago

New Roku express keeps restarting setup process after going black

I just got a new Roku express and after selecting a language and connecting to wifi it says 'downloading' and then the screen goes black. I have tried resetting the device, leaving it for awhile, and unplugging it, after all of these the same thing happens. I even tried connecting to a different wifi, so thats not the issue. I have it plugged into the wall not the tv so it shouldn't be a power issue either. The device stays on the screen just goes black. The buttons on the remote make the device light blink but again nothing happens on the tv. Any help would be much appreciated! I think its called 3960EU 

Tags (1)
0 Kudos
Reply
1 REPLY 1
renojim
Community Streaming Expert
2 weeks ago

Re: New Roku express keeps restarting setup process after going black

All I can suggest is trying another USB power adapter and/or USB cable.  Make sure the fine print on the power adapter indicates that it can supply at least 1 Amp (1000mA).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!

For support, visit support.roku.com.