TVs & players

[lokango]

I bought a onn Roku tv and the screen keeps going black with sound eventually as I’m watching. If I unplug it for a while the picture comes back but eventually it will just go black again. Anyone got a solution to help me out.

[renojim]

If it's new, take it back while you can.

[RokuTakashi · Accepted solution]

Hi, @lokango 

Thanks for posting, and welcome to the Roku Community.

We came across your post regarding your Roku TV, where you mentioned that you experienced a dark display on your TV screen while trying to see some of the apps on Roku.

For this matter, we recommend reaching out to your Roku TV manufacturer's support directly and bringing this to our attention since it appears that this issue is a hardware malfunction. They'll be able to assist you further as Roku TV manufacturers provide direct support with their TV models, and they only use the Roku operating system as their OS on their manufactured TV models.

For more information, you can find the details to contact them at Contacting Support for Your Roku TV

Hoping that this will be sorted out soon.

Best wishes,
Kash