TVs & players

[yatesbros]

Hi,

This started a few months ago, but just getting around to looking into it. When I use my remote, I have to push buttons twice to get it to do what I am requesting. Almost like it needs to be woken up. Very annoying. Even requires me to it the TV on button twice to get it to turn on. Not sure if this is needed, but here is info on it:

Battery Level - 78%

Firmware Version - rtn.4296

Model - RC833

[JuztFJ]

Same box, bit of a different remote issue. I have the 4850RW-Ultra version 14.5, Ser#X02800H4FPSL I use on a Samsung QLED, and it's like using a pc because I have to "double-click" almost every selection I want to make. That got old FAST!

The device is less than a couple months old. Have done all the usual, restart, re-pair (which I had to lookup because there is no pairing button on this remote), remote is fully charged. Of course I'm not factory resetting because it work poorly straight out of the box so that would be pointless.

I have to wonder if the 'solid' cover over the remote signal window is the problem. The remotes we've had with the 'transparent' cover over the IR part worked fine. 

We have/had quite a few Roku's over the years; 7 in use currently. We've had issues with the three newest purchases. It may be time to switch brands. 

[RokuHaz-M]

Hi there! @yatesbros @JuztFJ 

Thanks for reaching out!

Can you share additional information to help me look further into this?

• Could you please provide the serial number, device ID, and current software version of the Roku to which your remote is connected?
• What steps have you taken so far to fix the issue?
• When and where did you buy this remote? Did it come with the Roku device or TV, or was it sold separately?
• Have you tried using the Roku mobile app? Do you experience the same issue?

If you haven't already, you can download the app for free using this link. For now, you can use the app as an alternative remote.

Looking forward to your response. 

Roku Community Team

[JuztFJ]

Most of the information you have requested is already in the initial comment. 

The remote did come with the Roku, which was purchased from Walmart. The issue does not seem to be with the box, as it functions properly using the app on my mobile device. 

However, I have no intention of no longer being able to set my mobile device aside for the evening because the remote that came with the streaming device works poorly.

[RokuHaz-M]

Hi again! @JuztFJ 

Thanks for the update!

I sent you a private message. Can you please check your inbox?

Cheers!

Roku Community Team

[JuztFJ]

At this time I am not showing I have received a private message.

[yatesbros]

Here is the information you requested:

• Could you please provide the serial number, device ID, and current software version of the Roku to which your remote is connected? 
  • Serial # - 3226001305; Device ID - RCG21; Software Version - rtn.4296
• What steps have you taken so far to fix the issue?
  • Tried to re-pair it
• When and where did you buy this remote? Did it come with the Roku device or TV, or was it sold separately?   
  • Purchased December 2022 from Roku website 
• Have you tried using the Roku mobile app? Do you experience the same issue?
  • I have not

[cyberlawrence]

I believe these remotes are bluetooth. The power button (for the TV) is connected to an IR source just for the TV. We have the same issue with the remote. Just randomly, it will need a double press on a button to move around on the screen.

Could there be bluetooth interference in the area or something? Or like someone commented earlier... like the remote is going to sleep and you have to "wake it up".

Using the app as a remote is not really an option. It's nice to have.... confirms the issue is the remote.

[renojim]

@cyberlawrence, the voice remotes are Wi-Fi Direct.  The TV controls use IR if the remote isn't set up for CEC control.

[cyberlawrence]

Could that be why I see "ghost" versions of my wifi ssid? Does it create a ghost of the first WIFI that it has connected to?