TVs & players

[kosotbo2]

I’ve had this 70 in onn tv for 2 yrs and my screen keeps going black and the sound is still on. this happen before and I fixed it but now it’s only turning off when I I try to connect to my console. Any ideas I tried everything I can think of I don’t got the money to get a new tv yet. Help a brother out of you can

[RokuJechealR]

Hi @kosotbo2,

Thanks for posting, and welcome to the Roku Community!

We understand you are having trouble with your ONN Roku TV, which keeps going black and still hears a sound.

We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

• When did you notice the issue start?
• What is your device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue occur only on a specific channel while streaming or on all the channels installed on your Roku device?

Please keep us posted with the details.

All the best,
Chel