TVs & players

[RDXDEMON]

I have a onn Roku tv and it’s saying I need to connect my USB to a power source but I don’t even have a USB in the tv can someone please help me I wanna watch tv but sadly I can’t because this **bleep** message always wanna pop up and it is annoying so can someone please help me

[RokuJechealR · Accepted solution]

Hi @RDXDEMON,

Thanks for taking your first post to the Roku Community!

We understand you are having trouble with your ONN Roku TV, and we apologize for any inconvenience this may have caused.

If your Roku device gets an error message saying, "This USB device requires more power. Use a power adapter if available," it might be due to an insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide.

But since there's no USB connected to your TV, it's possible that the TV thought something was detected in the USB port and provided that message box.

For troubleshooting purposes, we recommend restarting your Roku TV from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[sydnie7]

I have the same issue.  The error message continues to pop up after performing System Restart. Software is up to date. Any other suggestions?

[RokuJohnB]

Hi @sydnie7,

Thanks for keeping us posted, and welcome to the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we'll be glad to assist you even more with this problem.

If your Roku device is getting an error message of "This USB device requires more power. Use a power adapter if available", it might be due to insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide. Here's what you can do to address this:

1. Check for External Power Adapter: If your USB drive comes with an external power adapter, connect it to a power outlet. This should provide the necessary power for proper detection.

2. Use a Powered USB Hub: If your USB drive doesn't have an external power adapter, you'll need to utilize a powered USB hub. This device will supply additional power to ensure proper functioning.

For detailed instructions and further assistance, please refer to our support page: Why does my Roku streaming device not recognize my external USB drive?

We hope this helps!

Best regards,
The Roku Community Team

[atovar99]

system restarted and factory reset but the error message won’t leave the screen.

[Drefergus47]

me too

[RokuTakashi]

Hi, @Drefergus47 

Welcome!

I'd like to know more about your concern so I can assist you further.

Can you please the details below:

• What specific Roku TV do you currently have?
• What specific external device are you trying to connect to your Roku TV?

With more information, I can assist you better.

Thanks,
Roku Community Team.

[Seeshell25]

my tv has the same pop up and there is no usb in the tv.  I have checked updates, done a factory restart, plugged directly in the wall outlet.   Not sure what else to do to remove pop up 

[RokuTakashi]

Hi, @Seeshell25 

Welcome!

Thanks for reaching out about the USB connection error you've encountered on a Roku TV. I'd like to gather additional details to examine this further.

Share with us the details below...

• When did you first encounter the pop-up?
• What specific error code/message appears on your screen?
• Can you send us an image referring to the issue?

Keep us posted.

Thanks,
Roku Community Team