TVs & players

[Twilightzone]

• Yes i have unplugged it, yes i have done so with the router

Yes i have restarted everything 

Yes i even did a factory reset. 

I checked just in case with Xfinity but everything else works fine  

I have an Xfinity gateway 

I have not moved anything it was working fine for 6 months then out if nowhere it doesn't work anymore. 

Phillips 50pfl4756/f7

Hardware id c624x

Software version 13.1.4 build 1510-A2

I checked with Xfinity and it is normal and everything else connects. 

My tv will also not connect to my phone as a hotspot so something is wrong. 

Tv purchased just over a year ago new so it isn't old and it was not damaged in any way. It worked when I went to sleep and when I woke up it didnt and it has been a week and I tried everything suggested multiple times. 

Now what? 

[RokuJechealR · Accepted solution]

Hi @Twilightzone

Thanks for the first post to the Roku Community!

We appreciate you letting us know about the connectivity issue you've experienced with your Phillips Roku TV. In this case, we recommend performing the steps below to resolve the issue.

Reset Network Connection:

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

System Restart

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Additionally, you can perform a system restart on your modem/router.

If the issue persists, it would be best to provide us with the:

• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel