TVs & players

[Jorgelgarza]

I already try reseting it and eve un plugged it for a hole day sound works but it just won't show any thing

[RokuTakashi · Accepted solution]

Hi, @Jorgelgarza

Thanks for posting, and welcome to the Roku Community.

We understand that your Roku TV experienced a black screen issue while the sound is working. We're here to guide you with the option to resolve the issue. For this matter, we recommend reaching out to Onn's support since this issue is highly related to hardware malfunction, specifically with the backlit of the TV. Roku TV manufacturers provide direct support with their TV models, and they'll be able to assist you further.

You can contact them at Onn Support

We hope this will be sorted out soon.

Best wishes,
Kash