TVs & players

[BeesHaveKnees]

My screen broke yesterday and it's terrible. It's not just flickering, the entire part that's affected lags as well. I thought I fixed it last night by unplugging it and plugging ut back in which fixed it apparently for a couple hours, but the issue started back up again. I have a Sanyo Roku TV btw and I genuinely don't know why it broke because it was like that when I got home from work. Everything else is fine, but the screen is.... Not. 

[RokuJechealR · Accepted solution]

Hi @BeesHaveKnees,

Thanks for your first post to the Roku Community!

We understand you are having trouble with your Roku TV. Thanks for the steps you took to resolve it.

In regard to this, we recommend performing a factory reset on your Roku TV using the physical button located on the back or bottom of your device. Once you find the Reset button, press and hold it firmly for about 10 seconds.

The physical reset button is either tactile or has a pinhole design that requires a straightened paperclip. It will appear similar to one of the following:

Visit our Support article for more information about how to system restart or factory reset your Roku TV or streaming device.

Suppose the issue persists after trying these steps. In that case, we suggest contacting your TV manufacturer directly to report this issue and request additional support, as it may be related to a hardware problem. Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel