TVs & players

[Angel1569]

My role tv keeps shutting off about 5 min in to watching anything! I have software update, factory reset I use the app for my remote , I have unplugged and waited and after all this it’s still being stupidl! It did this one other time where I had to call but I don’t remember or know what they did on their end , however I’m fixing to throw this tv away and get a different brand if this don’t fix . I have been loyal to Roku and have several Rokus throughout my home , and I don’t deserve to have this frustration, no one does ! 

[RokuTakashi]

Hi, @Angel1569 

Welcome!

I understand the issue you've encountered with the Hisense Roku TV that keeps shutting down. I'm here to refer you to the right support to get this issue fixed.

For assistance with your Roku TV issue, it is advised to contact Hisense support, as they are the manufacturer of your TV model. Their team can help with troubleshooting, setup, and specific hardware issues.

To contact them, refer to Hisense Support

Hope this will be addressed soon.

Thanks,
Roku Community Team

[JWS9518]

@Angel1569 You would need to reach out to Hisense technical support.  Roku has no control over 3rd party manufacturers.  Hisense pays to license/use the Roku operating system on their TVs and Hisense is the one responsible for ensuring proper function and updatability.  Unfortunately, that is the problem with a lot of these budget TV brands as they don't really do a great job at either.