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Anu100
Newbie
‎09-03-2023 10:14 AM

My 4k+ remote will not pair with remote

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I bought a Roku 4k streaming stick and it will not pair with the remote. It’s been over a week of trying different troubleshooting from online and NOTHING!  It’s connected to a INSIGNIA TV that’s connected online 

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renojim
Community Streaming Expert
‎09-03-2023 01:55 PM

Re: My 4k+ remote will not pair with remote

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The model number is much better than the model name (which gets used over and over on different models), but I'll assume you're speaking of this one.  Are you using the USB cable that came with it?  It won't work without the Wi-Fi receiver in the cable.  Also, unscrupulous people have been know to buy and return a stick after swapping out the cable.

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renojim
Community Streaming Expert
‎09-03-2023 01:55 PM

Re: My 4k+ remote will not pair with remote

Jump to solution

The model number is much better than the model name (which gets used over and over on different models), but I'll assume you're speaking of this one.  Are you using the USB cable that came with it?  It won't work without the Wi-Fi receiver in the cable.  Also, unscrupulous people have been know to buy and return a stick after swapping out the cable.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Anu100
Newbie
‎09-03-2023 02:17 PM

Re: My 4k+ remote will not pair with remote

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My model number is  3821R2

ive charged the remote, I’ve plugged in and re plugged in the device several times but it doesn’t move forward. Just stops at sync remote.  

why are these devices not sent already paired?!!! I’m returning the product

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