Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ron_hubscher
Newbie
‎06-09-2024 10:33 PM

LG TV not working properly after ROKU update

After an update my LG TV does not work correctly when the RUKU stick is plugged into any HDMI port.

I can see this issue on 2 different LG TVs with 3 different ROKU devices.  I even purchased a new one.  Things worked fine until it updated.

I tried to file a complaint 2 1/2 weeks ago, and nothing. (case #9845009)

Something is definitely wrong with the current ROKU SW in which it is trying to control the TV, and just causing lots of error codes to go off, and popping up random setup windows. 

All 3 ROKUs (different models) act the same way after the update.

If this is not resolved soon, I have no alternative but to drop ROKU. (permanently)

Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!