TVs & players

[Jimnasium]

Has anyone else noticed the following after the latest big update. I have two Roku ultras. Check for updates and it continuously finds and installs the same updates. This update is a bigger mess than usual.

[RokuJohnB]

Hi @Jimnasium,

Welcome!

Thank you for informing us. We need more details about your concern. Could you please elaborate further?

To help us assist you better, we would appreciate it if you could share more details!

Roku Community Team

[Ogpudding]

I’m experiencing the same thing. It installs the updates, everything seems to install correctly, but the update doesn’t take. Still shows the old software and then repeats itself

[RokuJohnB]

Thanks for keeping us posted, @Ogpudding!

We want to look into your issue more closely. Can you please provide the following information?

• Are you getting any error messages or codes?
• Roku device info (Settings> System> About)
• Tracker ID and GC ID (Press Home 5x, Back 5x, then share the ID with us.)

Can't wait to hear back from you soon!

Thanks,
Roku Community Team