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Wera64
Newbie
‎07-14-2023 02:54 PM

Internet won’t stay connected

I have strong fast connection to the internet. Just did a speed test AGAIN! It keeps staring I’m not connected. Even on the ROKU settings says I’m connected. What the hec!!!! I’ve restarted the ROKU twice

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1 REPLY 1
RokuJanadeeK
Retired Moderator
‎07-16-2023 12:59 PM

Re: Internet won’t stay connected

Hi @Wera64,

A warm welcome here at the Roku Community!

We understand how important it is to be connected to your Roku device. We're happy to help. May we have the following information to assess the issue you've been experiencing fully:

  • What Roku device are you using?
  • Did we recently make any changes to your network or network provider?
  • What error message or code are you getting after trying to connect to your network?
  • How far is your device from your network router?
  • Have you tried using another internet connection source, such as a mobile hotspot?

With more details, we can help you further.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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