TVs & players

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DaveK2
Newbie

Intermittent volume/mute on 3 TVs

I have three Samsung TVs with Roku sticks. On the same day, all three TV remote volume and mute buttons started to work intermittently. At first I thought it was one bad remote, but the problem occurs on ALL TVs and their respective remotes. The buttons will work a few times, then stop. If I fiddle with the remote (change channels, pause, etc.) or wait a few minutes, the functions return. I have re-set the Rokus, re-paired them, and replaced batteries but the problem persists. I have been using these Rokus for over a year and the problem just appeared out of the blue. What gives? Quite a coincidence that the problem occurred on all TVs on the same day.

 

 

 

Tags (1)
1 REPLY 1
Strega
Roku Guru

Re: Intermittent volume/mute on 3 TVs

Have you tried using the Samsung remotes during these incidents?

I ask because, my parents’ Samsung TV started getting stuck on a certain volume and my parents don’t even own a Roku.  Both the Samsung remote and the Xfinity remote could not control the TV volume at these times.  Samsung support directed me to download a firmware update manually that fixed their issue.

0 Kudos
Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!