TVs & players

[1Zakiyah]

I understand your concern.  I had the same concern when I purchased my 75" Roku Element TV. Having to set up an account  and enter payment information to use the device was concerning but then after the breach I was promted to change my passwords to other previously  purchased streaming apps like Hulu, Disney+, STARZ etc... in order to use it through Roku.

I now more recently cannot even use the TV at all because there's  an issue with  the screen remains  blackedout while powered on. I have been trying to find resouce through Roku to troubleshoot the issue.

I cannot help but to feel that I should have returned my Roku.

[RokuTakashi · Accepted solution]

Hi, @1Zakiyah 

Thanks for posting, and welcome to the Roku Community.

We appreciate you sharing this information with us and understand your situation. It seems like you're having a display issue on your Roku TV that is rooted in its hardware. For this issue, you may want to contact your Roku TV manufacturer's support, Element, since they'll be able to assist you further. Roku TV manufacturers provide extensive and direct support with their TV models.

Please be guided on this support thread at Contacting Support for your Roku TV

We hope this will be sorted out soon.

Best wishes,
Kash