TVs & players

[BrystalP]

I have a ##Hisense Tv with Roku. Lately my tv has either cut off, or when I am watching something on Prime it goes back to the Home Screen. This is so frustrating because I have did system updates, uninstalled and reinstalled apps etc. Has anyone found something else that works

[RokuERey]

Hi @BrystalP,

Thanks for making your first post here in the Roku Community!

We'd like to learn more about this and see how we can help. 

Let us know...

• When did you start seeing the issue occur?
• Is this happening only on Prime or does this kickback issue happen rest of the channels on the platform?

Please let us know more about this so that we can further look into it.

Thanks,

Rey

[BrystalP]

Hi Rey,

It has been happening for about a month now. It also happens with Netflix and Hulu.

[RokuCarly]

Thanks for the added information, @BrystalP!

In this case, we recommend checking your network connection's signal strength to see if it's strong enough to support your streaming. If the results are strong (excellent), kindly try to connect your Hisense Roku TV to an alternative network such as a mobile hotspot to see if the issue will still occur even if connected to other networks. 

Please let us know how it goes as we are more than eager to find you the best resolution possible. 

Best regards,
Carly