A warm welcome here in the Roku Community, @JJC3.
Thank you for reaching out. Rest assured that we will help you determine the cause to get you back on streaming.
We want to assess your concern better, so kindly provide us with additional information such as follows:
- Is this the remote that came with your Philips Roku TV? If not, kindly tell us what specific remote this is.
- Can you still power on your TV and see your Home screen?
- Are you able to successfully connect it to your network connection?
In the meantime, you may try these troubleshooting steps and refer to our support article dedicated to this:
Use the following steps to replace the batteries in your remote with a new matching pair.
- Locate a new matching pair of batteries
- Remove the battery cover on the back of your remote
- Remove both batteries from the battery compartment
- Insert the negative (-) end of the new battery first and then gently push the positive (+) end until the battery clicks into place
- Repeat the previous step to install the second battery
- Put the battery cover back on your remote
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Keep us posted on how it goes!
Best regards,
Carly
Carly Y.
Roku Community Moderator
