TVs & players

[Magician8220]

Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?

[renojim]

Have you tried new batteries?

[makaiguy]

Have you tried restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

[Mls1184]

I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.

[Tivoburkee]

Look for other remotes in the room, in cushion, under a book, sounds like IR interference. 

[luckygirl47]

My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....

[RokuDanny-R]

@Magician8220 @luckygirl47 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

[Abbymeek]

I am having same issue. How do I contact you Danny?

[renojim]

Click on his name then "View Profile".  Look for the "Contact Me" section and "Send this user a private message".

[neoleb1977]

Hello Dear,

since this morning my ROkU TV screen has been scrolling with no stop

i followed the steps you've suggested by it didnt work

kindly advise