TVs & players

[LH7]

Having the same problem.  Issue is the Roku TV does not prompt me to enter credentials for my Xfinity account so the tv will connect.  I can use my mobile hotspot and the tv will prompt me to enter the password/ ID. Not the same for Xfinity hotspot.  

[RokuERey]

Hi @LH7,

We appreciate your first post here in the Roku Community!

Thanks for bringing this to our attention about the issue you have when connecting to a public network. We'd like to know more about this problem.

Are you trying to connect your Roku TV to a public network or to a personal hotspot? Could you tell us more about the issue you're seeing and the steps to reproduce the issue?

With more detailed information we'll be able to investigate thoroughly.

Warm regards,

Rey

[LH7]

This is an Xfinity hotspot that I’m referring to. The Roku tv prompts me to enter a user/pass combo for my personal hotspot but does not prompt me to enter user/pass for the Xfinity hotspot.  

[RokuERey]

Hi @LH7,

We appreciate the follow-up and the clarification of this issue.

We recommend reaching out directly to Xfinity. It may be possible that their hotspot isn't compatible with Roku devices.

If there is anything else that we can further look into, just let the Community know about it. Thanks!

Regards,

Rey

[Khowlett]

This issue is not with xfinity it’s with roku and I would love for you to look into it bc it’s very inconvenient to use my Roku now. I’ve been connecting my hotspot using all my data to stream on roku while all my other devices connect to xfinitys network without issue. Let me know if anyone finds a solution!