TVs & players

[RokuKariza-D]

@jar52

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[jar52]

Thank you.

[Jimj733]

Thanks to the Roku team for sending me the extenders.  👍👍

[ajune]

I am having the same problem.  I cannot order the HDMI extender.. please help. 

[RokuNimfa-C]

Hi @ajune,

Thanks for the post.

Have you tried my suggestions posted by @draegoch above? If still no luck, reply here with the serial number of your Roku stick for further assistance.

We'll be waiting for your update. 

Regards,
Nimfa

[jar52]

Just tried this morning and the application form is now working.  Thanks Roku support!

[MCalca1706]

Thank you for the very helpful post  and information.

I have given up on ever getting the extender cable.  I purchased one on amazon but it did not help with the overheating problem.

I ordered a Power cable for the RoKU Streaming Stick+ from Roku and it had the power cube that I needed to test with.  So far plugging it into the AC outlet and not USB seems to have fixed the overheating Problem with the Samsung M7 Monitor /TV.. 

[Poohkie]

Web page is now working. Request went through and now I wait 3-5 days and hopefully I receive my extender cables.

Thanks for your prompt replies and suggestions.

[ajune]

Thank you so much!  I just checked again and my order went through!  Thanks Roku Community. 🌞 

[RokuNimfa-C]

Thanks for the update everyone,

We're glad to know it worked. Please let us know if there's anything else we can help you with.
We appreciate your patience with this matter!

Regards,
Nimfa