TVs & players

[GavinHagy1225]

When I watch videos and play games, the people speaking in the background are significantly quieter than the foreground audio. The foreground audio is so loud but the background audio is so quiet even when the person in the background is in the scene as the other person that’s speaking to the person on the right. I tried changing my audio settings, factory resetting and force restarting my TV. This was never a problem until after I finished installing the new Roku Software update version 14.0 that was released on 10-4-2024. It’s really annoying and it’s hard to enjoy watching videos, movies, tv, listening to music and playing games. Please fix ASAP.

[RokuReynan-L]

Hi, @GavinHagy1225.

Welcome to the Roku Community!

Thanks for letting us know about having an issue with the sound after an update. We'd like to know more about this.

• Could you please confirm which specific channel you are having this issue with?
• Is this happening to other channels as well?
• Could you please send us a video of the issue you are experiencing? 

• Please provide the Tracker ID (When you encounter the issue, press the Home button 5 times, followed by the Back button 5 times)

In the meantime, you may try changing the sound mode on your streaming device:

1. Start streaming or playing your content
2. Press Star (*) on your Roku remote
3. Select Advanced Sound Settings or Sound settings
4. Choose your sound mode or change your sound settings

Furthermore, you may visit this support article on how to change sound settings on your Roku audio device

We'll wait for your response.

Regards,
Reynan