TVs & players

[jandrshared2016]

My simple remote has completely died. I have tried swapping / changing the batteries, resetting the actual ROKU, as per the standard advice, all to no avail. 

I contacted support and since then have been completely ignored. I've read bad things about Roku's customer service and lo and behold, I'm having to post to a support forum in the hopes of getting any customer support at all.

[RokuJanadeeK]

Hi @jandrshared2016,

Thanks for bringing this to our attention. We're sorry for this experience.

Since we've verified multiple devices on your account, may we ask what Roku device this remote is used with?

Let us know so we can proceed to the next steps in resolving this concern.

Regards,
Janadee

[jandrshared2016]

Thank you for coming back to me. 

The device ID is: S01V318HTXF2

I think we just need to be sent a replacement simple remote. 

Thanks 

[RokuTakashi]

Thanks for keeping us posted, @jandrshared2016

We have sent you a private message for us to collect further information about this. Kindly check your inbox, and we'll assist you.

Thanks,
Kash