TVs & players

[RandallW]

My Express 4K+ stops pairing with the TV every 2 to 3 days.  I have to go through the process of unplug, remove batteries, power up, and then re-pair the remote.  It’s a pain.  What gives?

[RokuERey]

Hi @RandallW,

Thanks for the post!

We'd love to help you with this but we need more details. Could you tell us how long you have been using this remote and when you started seeing the issue occur?

With more information, we can further take a look at it.

Regards,

Rey

[RandallW]

I bought this last Christmas.  Worked OK for a couple months then the problems started.  I’ve replace batteries a few times and also switched from USB power to the wall wart.  Just did another re-pairing.  This time it lasted for 3 days which is typical.  Wife is ready to throw in the garbage.  Is there warranty?

[RokuERey]

Thanks for the update, @RandallW.

We'll communicate this to our Support team, and we've sent you a PM for further assistance.

Thanks,

Rey

[JackSI]

I am having the same problem. Two different tvs. Same type of remote

[RokuJohnB]

Hi @JackSI,

Thank you for posting about this issue, and greetings from the Roku Community!
We understand you're having trouble with your Roku remote. Help is here. Please try a new set of batteries.

If the problem still persists, please keep us posted.

All the best,

John

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team