TVs & players

[atc98092]

You can update a Roku TV via USB, so that’s a workaround. I’m on my phone so can’t get the website for you. 

[RokuRiamie-D · Accepted solution]

Hey there!

Thanks for letting us know about the error code 003.

Here's what you can try:

• Restart your router and modem.
• Restart your Roku device.
• Try connecting to a mobile hotspot.

For more troubleshooting tips, check out this article: How to fix Roku streaming device update problems | Official Roku Support

Let us know if this helps!

Best,

The Roku Community Team

Was this post helpful? click Kudos 👍

[RokuRhea-V]

Hey @G-babiii,

Greetings from the Roku Community!

Thank you for your efforts in trying to resolve your issue! We have already forwarded your concern to our Support Team for review. We appreciate your patience and understanding as we work on this. 

Best,

The Roku Community Team

[G-babiii]

@RokuRhea-V  

Thank you, I appreciate you doing that.

Do you know roughly how long it will take to get a response from the support team?

Thanks again in advance!

[JDRunn]

We recently relocated to a season job where we aren’t able to use our wifi/router. We have tried to connect to our employer’s WiFi, but couldn’t. (Error code 014) After reading all the threads and trying everything suggested we decided to do a factory reset as recommended. Now we can’t update (error code 003) Our Roku TV is completely worthless. Please help!

[renojim]

To get past the update problem, try connecting to your phone's hotspot if possible.

[RokuReynan-L]

Hi, @JDRunn.

Thanks for letting us know that you're having the same issue. Could you please provide us with the information we need above? 

We'll wait for your response.

Thanks,
Roku Community Team

[Marco_Polo]

My 4K.SS will not go past "Can't update" Error 003

I've gone to the 'software update' page several times. "Try updating again" just refreshes with "Can't update" page again. At long last it was "checking for software update" but cycled back to "Can't update."
I've unplugged the TV, the router, the WiFi (eero), and still nothing. I'm typing on my laptop utilizing our eero Wifi mesh network.

When I hit the "home" button the screen goes purple with ROKU in the upper left corner. And the only way out of that is to start the process all over again.

Thanks for helpful input.

I've looked extensively in the community and still come up empty on results.

[renojim]

Judging by the posts here, eero mesh Wi-Fi seems to cause problems with Roku devices.  @AvsGunnar may have some suggestions, but if you can, try connecting to your phone's hotspot to get past the update problem.

[Marco_Polo]

I changed our modem, and that's when the problem began. Previously, we had it connected to a Comcast modem with the eero mesh network, and had no issues. Previous to that it was connected to a Ziply modem and operated for years.