TVs & players

[DS61821]

I just received my new Roku Ultra and paired it and activated all apps. I plugged in the earphones to the remote and nothing happens. The sound on the screen continues and nothing comes through the earphones. What do I do? Do I Roku Ultra to Amazon and hope another one works? 

[DBDukes]

@DS61821 

If you're up for some troubleshooting, use the Roku app on your smartphone (it's in Google Play Store and Apple App Store) to try listening via headphones. Does that work?

If not, there's probably something with the Roku device that's not quite right. If it does work, then it's likely the headphones.

As the connection is a mechanical one, inserting the headphone plug into the jack should close a physical contact. Ensure the headphones are indeed properly inserted. There should be two clicks to properly insert one.

And, just to be clear, you are using the earbuds that came with the Roku device, correct?

[DS61821 · Accepted solution]

Thanks. Yes, I am using the earphones that came with Roku. I solved the issue by simply pairing the remote again. 

[makaiguy]

@DS61821-

Thank you for reporting back.  I wish more people did that.