Help

TVs & players

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
44044
Newbie
‎01-22-2023 10:42 PM

Dorm password not staying connected to phone

I’m trying to set up my Roku express 4k but it keeps saying password incorrect and the one time it did work it wouldn’t stay connected long enough to enter my room and things in is there anyway around this or to change the password possibly

Tags (1)
0 Kudos
1 REPLY 1
Anonymous
Not applicable
‎01-25-2023 10:37 AM

Re: Dorm password not staying connected to phone

Hi @44044

Welcome to the Roku Community!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

0 Kudos
Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!