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StreamNow
Reel Rookie
‎06-18-2023 05:22 PM

Crackle keeps automatically loading

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I’ve seen this posted, but never a resolution.   I went to my parents to try to log into Netflix.   It took 15 minutes because often pressing right, it automatically loaded Crackle.   I then entered the login info without the right arrow and it still loaded crackle.  I removed Crackle and it took me to the channel to install.   It sometimes was pressing keys, sometimes in between pressing anything.    My dad told me it does it all the time and can’t even use the Roku remote because of it.   I see “what’s your version” or “serial number “ etc….. it’s the latest version.    I just want to know the fix…. Replace the remote?  Slam it on the floor a few times?   Reset something?   What is is?!?!?

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1 Solution

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renojim
Community Streaming Expert
‎06-18-2023 11:56 PM

Re: Crackle keeps automatically loading

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It's almost certainly the remote.  You can try using the Roku app on your phone as a remote to see if it still happens.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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View solution in original post

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎06-18-2023 05:25 PM

Re: Crackle keeps automatically loading

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Does the remote have a direct access key for Crackle?  If so, make sure it's not stuck.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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StreamNow
Reel Rookie
‎06-18-2023 05:42 PM

Re: Crackle keeps automatically loading

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It does not have a direct button for crackle.

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renojim
Community Streaming Expert
‎06-18-2023 11:56 PM

Re: Crackle keeps automatically loading

Jump to solution

It's almost certainly the remote.  You can try using the Roku app on your phone as a remote to see if it still happens.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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