TVs & players

[Awe4one]

This morning at 0330L my internet connection went down for about 2 mins. Afterwards all three of my Roku boxes would not find my router when trying to reconnect. All of my other devices have no problem connecting with a strong signal. I have done all fixes online but none of the Rokus will see the router. How do I fix this? The router seems fine.

[Strega2]

Sounds like your router got a firmware upgrade.  (I’m ASSUMING all of your Rokus happen to be 2.4GHz-only models – four-digit model numbers would help to be sure.)

Cox is known for sending out upgrades that turn off 2.4GHz, so make sure 2.4GHz is enabled in the router and make sure it is set to use all modes: b/g/n.

[adrock702 · Accepted solution]

I just had this same issue happen to me. To fix this, I had to login to my cox wifi router, go to Gateway -> Connection -> Wi-Fi, then click on the 2.4G edit button. Disable the 2.4G and save changes and then re-enable 2.4 and save changes. This worked for me. It was as if the 2.4G frequency was frozen and this reset it. Hope this helps.

[ShawnAC]

Go into your pana cox app. Hit the WIFI icon at the bottom. Edit WIFI settings. Click the button to split bands. Then choose the 2.4 GHZ WIFI and change the WIFI name to something different and change the security mode to WPA#-Personal-Transition. This will fix it for good. Any of your 2.4 GHZ ROku's or older equipment connect to that WIFI name and keep your 5 ghz and 6 Ghz exactly how they are as the newer devices connect just fine. This is a prominent fix for yall. Hope it helps.

[Centerplex]

Cox internet and Roku wifi connection 

[YM59]

Excellent. Better than Cox Customer Care. LMAO

[Alice_Tecnet]

Alice_TECNET

[DrHiss]

Thank you so much this worked. The cox chat bot was worthless. 

[SydR555]

I’ve tried every solution on the planet it feels like to try to get my Roku TVs to connect to my cox internet. I’ve split my bands, disabled and reenabled the 2.4g, put the wifi in manually, entered the TVs MAC addresses and such into the router settings, connected them to only the 2.4g bands… EVERYTHING. even resetting my TVs and stuff. Nothing is working. Both my Phillips and my TCL REFUSE to connect. The Phillips is only about a year or two old and the TCL is only a few years old. Any ideas other than what was suggested before??? I really don’t wanna have to get new TVs or WiFi. I’m getting a pretty good deal right now. 

[AvsGunnar]

@SydR555 

Go into your 2.4ghz settings and change your wifi password for that band.  Then look under your Security settings for the 2.4ghz band and verify that WPA2-Personal is enabled.

After that, restart your router/modem and any other network equipment.  Perform a Network Connection Reset on the RokuTV. (Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection.  After the RokuTV automatically reboots, select the network name and enter new password and see if Roku now connects.

If not, try connecting to a mobile hotspot, if available to you. (this will help determine if network issue).

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Some ISPs are updating users' routers and enabling WPA3 security on them which most Roku devices cannot use (excluding Roku-branded Plus/Pro series RokuTVs and the Ultra 4850).  Enabling WPA2/WPA3 should work, but on some routers you may need to disable WPA3 completely on the band in order to get non-wifi6(ax) devices to connect.