TVs & players

[LoveMyR--u]

Hello:

Sometimes when I set the closed captioning to on or off, the message that appears at the bottom the screen (CLOSED CAPTIONS ARE ON - or - CLOSED CAPTIONS ARE OFF) does not go away after setting. The message takes up a big space at the bottom and blocks the picture. Please help. Thank you.

[RokuRiamie-D]

Hi @LoveMyR--u,

Thanks for posting in the Roku Community!

We understand that the closed-captioned message is stuck on your TV screen and covers or blocks the picture. We're here to assist you! 

Before we proceed, we would like to know if you are using a Roku device or a Roku TV and whether it happened only to a specific channel or only one channel.

In the meantime, we recommend you try this step-by-step process on how to system restart your Roku device/TV.

Remove the power cord from your Roku device/TV for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device/TV will complete a system restart and hopefully return to normal operation after a moment. If it does not work, and if you are using a non-Roku TV, please try to check the settings of your television and use your TV remote to switch the input and check the closed captioning of your television.

For more details, you can visit our Roku support article: How to enable closed captioning

We would be more than willing to further assist you with this issue. Please keep us posted.

Regards,
Riamie