TVs & players

[batatawa1]

My mom has her TV plugged in via HDMI to her Roku tv (brand new).

Shes been using it for a couple months just fine, suddenly whenever she opens chrome , the screen goes black and gives her “is your computer on?” screen?

She can use edge and Firefox.

Any ideas what this could be?

[andyross]

This is a bit confusing? How do you have a TV plugged into a TV? Do you mean a laptop connected to a TV via HDMI?

[RokuTakashi]

Hi, @batatawa1 

Welcome!

Thanks for reaching out. I'd like to gather some additional information for us to help.

Can you share with us the details below?

• What is the current setup of your Roku TV?
• Do you have an external device plugged into the Roku TV? If so, what device is it?

The specific details you provide will help us better understand your concern.

Keep us posted.

Roku Community Team