TVs & players

[chirp2]

I was charged $61.00 this month I would like to know why. I was charged $25.00 twice how much is Roku subscription I only have two channels one for $4.99 and $6.99

[Strega]

Roku charges normally say something like: Roku for CBS Interactive, or Roku for Warner Media.  Sometimes the names don't obviously map to the channels you are watching (for example the former example would probably be Paramount+ and the latter would probably be HBOMax) but if you list what they say, someone may be able to help.

The Roku itself has no subscription charge.

[chirp2]

Who can I talk to about this charges it’s not right to take these charges when I don’t have these Channels and twice in one month caused and overdraft in my bank . I want to talk to a person

[Strega]

I’m a person, but I’m a Roku user like you.  If you want to talk to a Roku employee, try:

https://support.roku.com/contactus

[RokuKariza-D · Accepted solution]

Hello @chirp2 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them through the link provided by @Strega above. Once the page is up, choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

We appreciate your understanding.

All the best,
Kariza