TVs & players

[ajd1723]

Did you ever find a solution to this? Having the same problem. 

[RokuEuniceL]

Hi @ajd1723,

A warm welcome here in the Roku Community!

We're glad to help you with your inquiry. We'd like to know more about the issue you are experiencing. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) What type of remote are you using right now? (universal, Roku simple, Roku voice remote, or Roku voice remote pro)

With more details, we will be able to assist you further.

Kind regards,

Eunice

[ajd1723]

I am trying to pair the remote of my Roku Streaming Stick 4K with a Sky Glass TV but can’t find the right code or manufacturer for it to control the TV

[RokuArjiemar · Accepted solution]

Hello! @ajd1723,

Thank you for reaching out to the Roku Community!

We understand that you are trying to pair your Roku voice remote. We're happy to help.

With manufacturers producing various models, most TV brands have several remote codes. During the remote setup, your Roku device will attempt to narrow this list of possible codes for your specific TV brand and program your voice remote to the correct code.

To have your Roku device try additional remote codes, restart the TV controls setup process for your voice remote and alter the steps as follows:

1. When you first hear the music stop and are asked, "Did the music stop playing?" do not answer the question. Instead, turn the volume back up with your TV remote until the music is audible again.
2. Now, answer the question with no, and your Roku device will move on to try the following remote code:
3. The next time you hear the music stop, answer the question with Yes, and your voice remote will be programmed with the new code.
4. In rare cases, you may need to repeat this process, answering no to multiple codes before finding a code that controls power and volume.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,

Arjiemar  

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
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We are here to help.

Thank you,
The Roku Community Team