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DaveDC-phx
Newbie

Can’t get ROKU working at all, no welcome page only QR code that won’t go away

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VERY disappointing cannot get Roku Express 4 K to work. No let’s get started but getting QR code “go.roku.com/remoteprepare. Nothing seems to work.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Can’t get ROKU working at all, no welcome page only QR code that won’t go away

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@DaveDC-phx 

We understand that you want to set up your Roku Express 4K. The prompt you see is simply guiding you through pairing your Roku remote.

For a detailed guide, please visit this support article on how to set up and pair your Roku voice remote. Once the remote is paired with the device, you can proceed to the activation process.

Hope this helps!

Roku Community Team

Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Can’t get ROKU working at all, no welcome page only QR code that won’t go away

Jump to solution

@DaveDC-phx 

We understand that you want to set up your Roku Express 4K. The prompt you see is simply guiding you through pairing your Roku remote.

For a detailed guide, please visit this support article on how to set up and pair your Roku voice remote. Once the remote is paired with the device, you can proceed to the activation process.

Hope this helps!

Roku Community Team

Jharra Q.
Roku Community Moderator
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Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

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For support, visit support.roku.com.