TVs & players

[jermzone]

@RokuTakashibump on this issue. Thanks.

[jermzone]

@RokuTakashibumping this again. I have updated to 14.1 and the issue still persists. Still using my older Roku until I can get past this hurdle.

@TivoburkeeI still don't understand how you can see and still not believe this issue is happening and it continues to happen in 14.1.

[TurpInTx]

I have a wide range of Roku TV's and streaming devices.  Two of them I use regularly, a 2018 4660X2 Roku Ultra connected to an LG tv in my bedroom and a 4802X in my den connected to a Samsung TV and both used the CEC connection to control them for YEARS, then one day blammo!  They both quit controlling the TV's and I had to switch both of them over to IR to make them work, so CLEARLY, Roku made some changes to their firmware that impacted the CEC functionality.  And by the way, I have a Denon AVR connected to the Roku and it identifies it, and the Denon identifies the Roku through the CEC.  Additionally even though the CEC no longer works, for some reason the both of Roku's still identify the Samsung and LG correctly, so they are still talking to each other, they just aren't being controlled anymore.  If you need any more information regarding CEC and the communications, Pulse Eight has an adapter that connects and reads the CEC comm's on the HDMI connection so you can see what is going on.  Cheers!

[jermzone]

Thanks @TurpInTx for chiming in.

@RokuTakashiany updates on this? I'm still using my previous Roku Ultra instead of my new one.

[StreamerUser]

@TurpInTx @jermzone 

As it happens Roku did make changes to their device firmware as relates to remote programming (they added the direct ability to program TVs power/volume controls via CEC), though more explicitly they made changes to their remote firmware design/programming process, mostly in response to losing patent lawsuits from UEI, Inc (maker of licenseable remote/IoT programming solutions) and regulatory bans/consent decrees thereafter.

So there exist 2 groups of remotes types relative to remote firmware design/programming process which we shall call "old" and "new":  e.g. "old" types support far more brands (2127) vs "new" types which only support fewer brands (1521).

(in case its not clear, "new" remotes have a modified firmware design/programming process that is non-infringing on the UEI patents, and this results in some reduced detection/compatibility and slightly changed behavior)

Older Roku models (~pre 2020/Ultra 4800) come with "old" remotes and newer models (2020+/Ultra 4800) come with "new" remotes.

"Old" remotes can be paired to new models and "new" remotes can be paired to old models;  however regardless of pairing the remotes retain their "brand availability" programming limitations/capabilities.

So its not "CEC options" there were removed per se, its the number of TV/AVR brands available via the process/database and how they are programmed ("new" remotes have significantly fewer brands).

@TurpInTx 

LG TV's do not directly support CEC volume control - they DO however support CEC volume control passthrough (to an ARC/eARC & CEC-enabled AVR/SB).  As long as you have 1) AVR/SB connected via ARC/eARC & 2) CEC enabled in TV & AVR/SB, AND 3) AVR/SB powered on during the Roku's Set up remote for TV control CEC programming process it WILL pass the "music checks"/etc (assuming you respond correctly) and will use CEC for volume control of the AVR/SB.

However, if you have CEC disabled from the TV to the AVR/SB OR your AVR/SB is turned off during the setup process, the music test/checks will fail/you will not be able to use CEC volume control.

(NOTES:  When using CEC with an LG TV you will not see the TV's volume OSD, but you will see the AVR/SB's OSD/indicator change; If your AVR/SB is turned off when using CEC you will also have no volume control via the Roku remote)

@jermzone 

The RokuOS menu behavior for your 4670/4800 is very unusual in that its not prompting you with the detected TV for IR or hearing music for CEC - suggesting TV brand detection has been disabled via the Platform Secret Screen:  Home (5x), FF (3x), RW (2x)/RF Remote Menu/RF transmit menu/GetConnectedBrandInfo = Disable GetConnectedBrandInfo

Its possible that RokuOS couldnt normally detect your TV's brand, but its more likely that this setting was disabled resulting in the menu behavior that @Tivoburkee was referring to.

You might consider going to that Platform Secret Screen (using the remote button sequence provided above) and to the GetConnectedBrandInfo setting and changing it to Enable GetConnectedBrandInfo, exiting the Platform Secret Screen, and then re-running the TV setup process using CEC and checking the results

(NOTES:  Some TVs (e.g. LG) may not display the volume OSD when programmed using CEC - only the AVR/SB's OSD/display will indicate changes;  if the AVR/SB is turned off when using CEC you will not be able to control volume with the Roku remote)

[atc98092]

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@StreamerUser wrote:

LG TV's do not directly support CEC volume control - they DO however support CEC volume control passthrough (to an ARC/eARC & CEC-enabled AVR/SB).  As long as you have 1) AVR/SB connected via ARC/eARC & 2) CEC enabled in TV & AVR/SB, AND 3) AVR/SB powered on during the Roku's Set up remote for TV control CEC programming process it WILL pass the "music checks"/etc (assuming you respond correctly) and will use CEC for volume control of the AVR/SB.

However, if you have CEC disabled from the TV to the AVR/SB OR your AVR/SB is turned off during the setup process, the music test/checks will fail/you will not be able to use CEC volume control.

(NOTES:  When using CEC with an LG TV you will not see the TV's volume OSD, but you will see the AVR/SB's OSD/indicator change; If your AVR/SB is turned off when using CEC you will also have no volume control via the Roku remote)

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Not in my experience. I have an Express 4K+ directly connected to an LG set next to me, and it does control the volume via CEC and the on-screen volume control does appear. Downstairs my Ultra 4850 is connected to a Yamaha AVR and then connected to an LG Nano85. If the AVR is off the Roku controls the TV audio, and the OSD does appear. If the AVR is powered on, the volume control is switched to the AVR and the AVR OSD appears.

I will say that recent Roku OS updates has messed with my CEC control on the 4850, in that it doesn't always work. But for the OP, I've never configured anything for CEC control. I've never used that menu, and in fact wasn't even aware it existed. I simply connect my Roku to a TV or AVR and the volume has always just worked.

[TurpInTx]

On the LG we have an LG soundbar, and we can see the volume number go up and down, and on the Samsung, it has a "dumb" SR1 Bose system that has to be controlled via its own remote, so I what was controlling what, but I just know I had to switch both Roku's to IR before the volume and on off worked again.

Also I've probably had 20 Roku's over the years and I'm down to 9 since doing a little house cleaning recently and I other than the one I bought specifically for my ATMOS system, I haven't really paid attention to each of their options or their capabilities but liked the CEC function because I usually mount the Roku on the back of the TV and sometimes the IR doesn't work so well.

Anyhow, as long as the wife doesn't complain and is happy, IR works for me so no need to chase this rabbit down the hole any further.

Cheers!

Jim

[TurpInTx]

Folks, as of this Friday, April 25th, 2025, I see BOTH our Roku Ultra's CEC functionality is restored and both our old 2011 Samsung, and our 2013 LG switch over to the Roku and turn the TV on when the Roku home button is pressed.

While the Samsung volume control does work with CEC, I was apparently wrong about the CEC controlling the LG volume control because while the CEC turns the TV on and forces it to switch over I was unable to get the TV to pass the CEC test with the sound, but its not an issue since the IR works fine for that TV.

We just really like how the TV's switch over to the Roku and turn on when the home button is pressed, saves us from having to fish out the TV's old remote just to switch it over when we want to watch something on the Roku.

Thanks for your time and input, 

BR

Jim

[jermzone]

DARN, I was excited to think that this would solve my issue! But unfortunately, it is still persistent.

I connected my Roku Ultra Roku Ultra (4800 series) made sure it updated to 14.5, and tried again. Unfortunately the experience is the exact same as the images I posted and the video I posted. I even did a factory reset to see if that would change anything.

If anyone has other suggestions for me to try I'm all ears! I am also happy to capture more videos etc of my experience and setup etc., comparing the previous and new Roku.

@RokuTakashiit has been a while since there has been an update. Do you have any updates or other information I can gather for you?

[TurpInTx]

Just so you know, mine are running 14.5 too, and the one I am using at the moment is an older Ultra, a 4660X unit on a 2011 Samsung 8000 series TV with a Bose Cinemate SR-1 soundbar, all which are still working great (knock on wood) even after all these years.

Sorry to hear the latest update didn't resolve your issue.  I know how frustrating some of the odd problems can be.

Jim