TVs & players

[Ssouther]

All of a sudden my Roku menu is blank on my Roku Select TV purchased last year. I can get Netflix using the button on my remote. I powered on & off, I reset my modem - still nothing but a blank Roku screen. I cannot move around AT ALL with my remote. I really do not want to do a factory reset & lose all my apps. Any suggestions, Roku? Is this a Roku issue that Roku is aware of affecting other customers? Possibly caused by an update? I see this has happened in the past but nothing I tried short of a factory reset has helped at all. Any help would be appreciated!

PS - I have another non-Roku tv with a Roku stick & that is working fine. So this problem is specific to the Roku brand television.

[Ssouther]

PS - I have another non-Roku tv with a Roku stick & that is working fine. So this problem is specific to the Roku brand televison.

[Ssouther]

I should also add that there is a flicker all thru any letters that appear on the screen, but no flickering on the actual pictures. It only flickers on the menus & the letters in words. I have unplugged ALL accessories attached to the tv & still no Roku menu & still flickering on words.

[renojim]

Have you unplugged the power to the TV itself briefly?

[Ssouther · Accepted solution]

Yes. Technical support called & they can't fix it either. Tv needs replacement.