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HJim
Newbie

Black screen while watching on mobile

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Whenever I press continue watching on the mobile app, the sound plays as normal but the video just shows a black screen. 

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1 Solution

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Black screen while watching on mobile

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Thanks for reaching out, @HJim!

You mentioned that the sound plays, but no video when streaming on the Roku Mobile App. We're here to help!

Try uninstalling and then reinstalling the app and see if there are any changes.

Please tell us how that works!

Roku Community Team

Emmanuel-D.
Roku Community Moderator

View solution in original post

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1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Black screen while watching on mobile

Jump to solution

Thanks for reaching out, @HJim!

You mentioned that the sound plays, but no video when streaming on the Roku Mobile App. We're here to help!

Try uninstalling and then reinstalling the app and see if there are any changes.

Please tell us how that works!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!